Delivery, returns and refunds
Shipping
Every candle is hand-poured in our workshop in the Netherlands and carefully packed to arrive safely. We usually ship your order within 2–4 working days. As soon as your parcel is on its way, you will receive an e-mail with a tracking link.
The Netherlands
- DPD, delivery in 1–3 working days: €6.50
- Free shipping on orders over €50
- Local pickup in Noordhoek: always free, whatever the order value
Belgium
- DPD, delivery in 3–5 working days: €13
- Free shipping on orders over €80
Germany
- DPD, delivery in 3–5 working days: €12
- Free shipping on orders over €80
Poland
- InPost parcel lockers (Paczkomaty): €4.40. Orders to Poland travel together in a collective shipment and are then delivered by InPost, so delivery takes 5–9 working days.
- DPD courier, delivery in about 3 working days: €10
- Free delivery to InPost parcel lockers on orders over 300 zł
Other countries
At the moment we ship to the Netherlands, Belgium, Germany and Poland. Living somewhere else? Write to us at info@beesorelaxed.eu and we will see what we can do.
Forgot something?
If you have just placed an order and want to add another candle, place a new order and choose “Add to my previous order” as the shipping method. You will not pay for shipping twice – we will pack everything together, as long as your first order has not been shipped yet.
Returns
Changed your mind? 14-day right of withdrawal
You can cancel your order without giving a reason within 14 days of receiving it. Just send us an e-mail at info@beesorelaxed.eu with your order number and the products you would like to return. We don’t offer exchanges. If you’d like a different scent, simply return the unlit candle and place a new order.
After you let us know, you have another 14 days to send the products back to: BeeSoRelaxed, Noordhoeksedijk 7B, 4759CA Noordhoek, The Netherlands
Conditions
- For hygiene and safety reasons, candles can only be returned unlit and unused, in their original packaging.
- You pay the cost of sending the products back.
- Personalised candles and custom fragrances made specially for you cannot be returned.
Refunds
We refund the full amount you paid for the products, including the standard shipping cost of your original order, within 14 days of receiving your withdrawal. We may wait with the refund until the products are back with us. The refund goes to the same payment method you used.
Damaged or wrong order
Did your candle arrive damaged, or did you receive the wrong product? We are sorry! Please e-mail us at info@beesorelaxed.eu within 7 days of delivery with your order number and a few photos of the product and the packaging. We will send you a replacement or refund you – at no extra cost to you.